- We will happily refund or exchange any item purchased on Octavia Shoes Website
- We make no charge for returns – there is no restocking fee.
- We will credit full return postage costs, unless the item ordered is deemed ‘unsuitable’.
- Returned goods must be unused and supplied with their original packaging
- All returns must have a completed returns form.
- We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
- If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
If you have any questions please contact firstname.lastname@example.org