• We will happily refund or exchange any item purchased on Octavia Shoes Website
  • We make no charge for returns – there is no restocking fee.
  • We will credit full return postage costs, unless the item ordered is deemed ‘unsuitable’.
  • Returned goods must be unused and supplied with their original packaging
  • All returns must have a completed returns form.
  • We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds
  • If the original payment was via PayPal we will credit the PayPal account that the order was placed with.

If you have any questions please contact